Terms and Conditions
Welcome to the Complete Construction Supplies website. This website is owned by and operated on behalf of Kestral Construction Products Limited. (otherwise referred to as ′we′, or ′us′).
Company Registration Details:
Name - Complete Construction Products Trading on behalf of Kestral Construction Products Limited. Registered Office Units 1-3, Kilbuck Lane, Haydock, St Helens, WA11 9SZ. These terms apply to your use of this website, including any orders you place through it or orders placed by telephone, fax, email or purchase order forms in the case of credit account customers. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms. These terms do not affect your statutory rights.
We accept Visa and MasterCard credit card; Maestro, Delta, Visa Electron and Solo debit cards and via direct bank transfer or over the phone payment (for collection orders or if the order is receiving a bulk discount). We also accept payment via PAYPAL or we can provide a Natwest banking link if applicable.
VAT Invoices are available upon request, these are not sent with orders as office staff are currently working from home and our warehouse do not have access to this system.
To apply for our Credit Account (Business Only), please email us requesting the application forms at [email protected] Our payment terms are 30 days end of month. The goods supplied remain the companies property until paid for in full.*PLEASE NOTE THAT YOU MUST HAVE PREVIOUSLY PURCHASED GOODS ONLINE TO BE ELLIGABLE FOR A CREDIT ACCOUNT*
Placing an Order
We pride ourselves on our fast and efficient dispatch of orders, which is one of many factors that have enabled us to build and maintain a loyal, happy customer base.
We are unable to process orders or deliver on UK Bank & Major Holidays and Weekends. Delivery times are between the hours of 8.00 am – 5.00 pm, Monday to Friday. This is based on driver schedules and the most efficient routes and we are unable to give a specified delivery slot within these times.
If no one is available to take the delivery, the courier will leave details at the address to rearrange delivery or may leave with a neighbour as a signature is always required unless given instructions on where to safely leave your goods. We may need to make an additional handling charge for the return and re-delivery. Should no one be available to take the re-delivery, we may cancel the order and refund your money, excluding any additional charge for the return and re-delivery.
Please note that we may not always be able to deliver to your given address for our advertised delivery costs. If you have an address in the Scottish Highlands, Ireland or an off-shore island please call to check delivery options as otherwise we will have to refund your order.
Also please note that due to the current situation with Brexit & the Corona Virus, our deliveries are limited to UK Mainland for the foreseeable future until more permanent rules and regulations are put into place by the government and courier companies.
Materials delivered from our own stock.
Normally 1-2 days is our general delivery time (can sometimes be longer if your order exceeds our stock quantity and we then have to wait for manufacturers' stock to arrive into ours).
These goods are almost always stock items but be aware that if you are taking very large quantities of stock that we may not be able to fill your order fully on first delivery as all advertised stock is live across multiple branches. Please call the office to check as not be disappointed.
Materials delivered direct from the manufacturer.
There may be some occasions when it is more efficient or required to have the materials shipped direct from our suppliers, e.g made to order colours. We will place the order immediately upon receipt of your order. This can sometimes take up to 5 working days depending on manufacturer. We will always endeavour to get the goods to the customer at the earliest possible date but please call the office in any situation to get the most accurate idea of delivery dates.
International and Offshore orders
We are currently unable to supply products to anywhere outside of the UK due to the sensitive nature of some of our products (hazardous or containing acid etc). If this is something you require then we can gladly have these shipped to somewhere within the UK for you to arrange overseas delivery. Data sheets & safety information can be provided upon request. Please email the office your full enquiry to find out more.
All delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver ordered products within these stated time frames. Where next day delivery is advertised, this is the service we pay for and book the goods on through our external carriers. Unfortunately this being through another company means that there may be situations or circumstances outside of our control that can delay deliveries. We strongly recommend that you do not book fitters, construction jobs or tradesmen until your order has been delivered and checked by you. Please order your materials in advance of any such jobs as we cannot be held responsible for any third-party charges incurred due to non-delivery of an order, or orders that have not been checked on delivery. We will always endeavour to make one single delivery to you wherever possible to minimise any inconvenience. This means that when your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order.
Orders placed for made-to-order products, eg special colours / sized, may not be cancelled once produced and dispatched by manufacturer. If you cancel your order before this is dispatched, a full refund can be issued.
If the items are from our own warehouse and have already been dispatched, only a part refund can be offered to compensate for the carrier cancelation fees and restocking costs as we may have ordered these goods in to fulfil your order.
Please note that all items sent from our warehouse are fully packaged and boxed with packing peanuts / bubble wrap as appropriate. If a product arrives to you in any other condition or damaged, this is at the fault of the carrier and we will gladly exchange the product or provide a full refund. Please notify us of this within 24 hours of the delivery otherwise this cannot be claimed from the carrier. Please also provide pictures and where applicable please tell the carrier to notify their depot that this was delivered damaged. If you are present at the time of delivery and goods arrive damaged please REFUSE this delivery and ask the carrier to contact the sender (ourselves) and we can arrange a replacement.
In the event of a defective or 'bad batch' of a product. Please email us with pictures of serial numbers or batch codes visible on the product packaging and a description of the defective product. We will immediately contact the manufacturer and enquire with their technical team. The manufacturer will often send a representative to the site of the defective product to inspect this and where applicable will provide compensation for any labour required for removal and will provide FOC replacement products if required.
Any order discrepancies must be reported to us within 48 hours of receipt.
You may return most goods supplied by us in their original condition within 14 days and obtain a refund. Please contact us first within this period should you wish to return the goods so we can warn our warehouse to expect an external delivery. Provided the goods are unopened and in resalable as new condition, with their original commercial box, packing and accessories as appropriate then a full refund can be given. We are also not responsible for the transport or return of goods for refund. This responsibility falls to the customer.
Delivery charges are not refundable and if required we are entitled to deduct a 20% restocking charge from the amount to be refunded to you. Please note that made to measure / special order products cannot be returned unless faulty. Refunds are not available on “free with purchase” items, unless all other products are returned.
Please Note: If you open any of the goods and original packaging then we will not be able to offer the goods for resale as new so will not be able to offer you a refund.
We are also unfortunately unable to accept returns on products coloured specifically by manufacturer as these are made to order and not held in stock.
Returns and refunds are not available for over ordering of products, part order returns will not be accepted unless faulty. Please ensure you consult the relevant data sheets and information available on the product page to accurately measure how much of the product you will need. If you struggle with this please email us your measurements & requirements and our technical team can help.
All prices are listed both exclusive and inclusive of VAT, where appropriate. Our site contains a large number of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will at our discretion either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. All prices are subject to change without prior notice. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.
You are solely responsible for any orders submitted to our website. Further information on on-line security can be found at getsafeonline.org.
Access to the Website
We will try to ensure that the website is available 100% of the time for our customers. However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.
Copyright and Database Rights
Unless otherwise stated, the copyrights and other intellectual property rights for all material on this website are owned by Kestral Construction Products Limited. You may download and print extracts from this website for your personal, non-commercial use. Any use of extracts of this website for any other purpose is prohibited. All brand names used in this website are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these marks or names and any such use may constitute an infringement of the holders rights. Any rights not expressly granted in these terms are reserved.
Links to other websites
This website may include links to the websites of other companies or organisations. This is for your convenience. If you use these links you will leave this website. We are not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links. If you do access any third-party websites linked to this website you do so at your own risk and we will not be liable for any loss or damage which you may suffer as a result of your dealings with any third party.
The information contained on this website is for general guidance only. Whilst we make every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional. We reserve the right to change or update any website content, prices or products at any time without prior notice. The material on this website is provided ′as is′, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect in relation to this website. All sizes quoted are approximate. Pictures are for illustration purposes only. The colour and appearance of actual products may differ to the items shown on this website.
Our liability in relation to any order placed by you shall be limited in accordance with our Sales Terms. To the extent permitted by law, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this website. This does not include or limit in any way our liability: a) for death or personal injury caused by our negligence; b) for fraud or fraudulent misrepresentation; or c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.
In the event that we are held responsible for any loss or damage, our aggregate liability shall in any event be limited to £1,000. We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. We will not be liable to you where we are unable to perform our obligations due to matters outside our control.
Should any term be found to be invalid or unenforceable, it shall, to such extent, be deemed severable and the remaining terms shall continue in full force and effect. We reserve the right to make changes to these terms in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms each time you access this website. The material and information contained in this website is not aimed at, or meant to be viewed by, persons other than those in mainland United Kingdom. Any person who chooses to access this website from other locations is responsible for compliance with applicable local laws. The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.